Frequently Asked Questions
Shopping can be done without logging in as a guest user. The information required for order tracking is sent to the e-mail address entered by the guest user. Therefore, if another user has made a purchase with your e-mail address, you can cancel via the Order Details link sent to your e-mail address.
A different guest user may have accidentally entered your email address when placing an order. If this order does not belong to you, please contact our Call Center.
Buyers can shop on sadullahoglu.com as a guest user without becoming a member or logging in.
After shopping, you can track your order and perform cancellation/return/change transactions via the Order Detail e-mail sent to the guest user. You can also contact our customer service or our store to submit your request.
When you create your membership via the Order Detail link sent to your e-mail address after shopping, your order will be associated with your account. You cannot see other orders you placed as a guest user on your My Account page.
After the purchase, the necessary information for order tracking is sent to your e-mail address. You can access detailed information about your order and perform transactions via the Order Details link in this e-mail. You can also track your order on our site with the order number sent to your e-mail.
Products are evaluated according to their stock status and your location and sent to you within 3-10 business days. Antalya/Alanya delivery products are delivered to the user free of charge on the same day if there is no problem with the stock. In addition, sadullahoglu.com reserves the right to cancel the order and make a refund in case of adverse conditions.
No, there is no cash on delivery option on sadullahoglu.com. You can make your payments by credit card and bank transfer.
3D Secure is an identity verification system developed by card companies to ensure the security of online shopping. It is also known as the credit card verification process with a password sent to the cardholder via SMS in online shopping. The application used for Visa credit cards is called "Verified by Visa", and the one for MasterCard is called "SecureCode".
In order for a purchase made with the 3D Secure system to be considered valid, the cardholder must confirm the transaction with the SMS password given to him by the bank. In other words, even if your credit card number is known by others, you can shop securely on the internet because your password is only with you.
As sadullahoglu.com, 3D Secure is mandatory due to our principle of both buyer and seller security. No transactions are made without password and security.